ARAA Atmospheres — Returns & Refunds
Every ARAA fragrance is checked before it ships. Because our products are sealed fragrance items, we follow a strict hygiene-first policy.
Opened products: For hygiene and safety reasons, opened or used fragrances cannot be returned, exchanged, or refunded.
Damaged or wrong items: If your order arrives damaged, leaking, or you receive the wrong product, we will replace it free of charge. Simply contact us within 48 hours of delivery with a photo of the item and your order number.
What's not covered: We cannot accept returns for change of mind, or because a scent is not to personal preference. Fragrance is personal — we describe each scent's notes in detail to help you choose with confidence.
How to request a replacement: Message us at [your email] / [your phone / WhatsApp] with your order number and a clear photo. Approved replacements are shipped at no extra cost.